Here are the questions that we at STUDIO MINI are usually asked. If you have an inquiry that isn’t listed here, just get in touch – and we'll get back to you as soon as possible.
WHO IS STUDIO MINI?
When you shop at studiominishop.com, you’re shopping with the Danish company STUDIO MINI. Our details are:
We’re based just north of Copenhagen, but we ship to Europe and across the world. You can read more about us here.
WHICH PAYMENT METHODS ARE ACCEPTED?
We accept Visa and MasterCard. Prices are stated in both DKK and in Euros, but we only charge in DKK. All orders are subject to acceptance and availability.
All prices include 25% VAT, although this is not applicable if you’re shopping from a non-EU country. Keep in mind, though, that local import duty and tax costs may apply for those of you shopping from outside EU. We cannot be kept reliable for any import duty added to your order.
To help ensure that your shopping experience is safe, simple and secure, we use Secure Socket Layer technology (SSL). This encrypts and protects the data you send to us over the Internet. You can tell if SSL is enabled because a padlock will display at the top of your browser, which you can click on to find out information about the SSL digital certificate registration.
Please contact us if you have any questions about prices, VAT or payments.
HOW LONG WILL DELIVERY TAKE?
That depends on the product you’re buying. We aim to process and dispatch in-stock items within 1-2 working days. Custom/made-to-order products typically ship 4 to 8 weeks after you’ve placed your order, depending on the product. Expected lead times are stated in our product descriptions across the site.
Expected delivery time for in-stock items, dispatched from our warehouse in Herfølge, are as follows:
1-3 working days to Denmark
5-7 working days to Europe
6-10 working days to all other destinations
We ship with GLS, UPS and FedEx – depending on your order and your location. Orders in Denmark are shipped to ‘GLS Pakkeshop’ unless otherwise specified in the product description.
Please note, delivery times do not include weekends or national holidays, and should be used as a guide only. Due to increases in seasonal demand and factors beyond our control, there may be occasional times when longer delivery times occur.
CAN I RETURN MY PURCHASE?
We only stock high quality products, and we want you to be happy with your purchase. But if there’s anything wrong with the product you’ve received, or if your delivery is not identical to your order (say, the wrong product has arrived or there’s something missing), please contact our customer service at firstname.lastname@example.org. Make sure you include as many details as possible in your email, such as your order number and a picture of the product you’ve received if there’s something wrong with it.
If your purchase is not faulty but you’re not completely satisfied with it, simply return the unused product(s) within 14 days of receipt. Once we’ve received and reviewed it, we’ll issue you with a refund for the value of the purchased product only – but not, unfortunately, of the original freight.
All undamaged products must be returned in their original packaging (which itself cannot be returned broken or damaged), along with all original enclosed documentation. If the product has become damaged or broken since you received it for any other reason than that it is faulty, it won’t be possible for us to issue a refund for it.
Please contact our customer service at email@example.com before you return your product, so we know that it’s on its way. And remember, when you return a product it’s super important that you give us the order number as well as your name and address so that we can process your refund as quickly as possible.
How do I return my purchase?
Additional to this, we’ll also need a detailed description of the problem if you’re making a claim. While we can refund the original cost of the item, you as the sender must arrange for the return of the goods, and must be responsible for the cost of this. The goods are also your responsibility until they reach us. Please ensure you pack the return safely to prevent any damage to the products or boxes.
OUR RETURN ADDRESS IS:
Att STUDIO MINI – Returns
It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we’ve received the returned products, we’ll inspect them and process the refund within 48 hours.
HOW DO I CONTACT CUSTOMER SERVICE?
We’re here to help, and are always happy to hear from you, whatever questions or feedback you may have. We strive to answer questions as fast as possible, but please give us 24 hours to respond to emails. You can write to us at firstname.lastname@example.org, you may fill in this form – or you can reach us by phone on +4578725106, Monday through Friday,10:00 to 15:00 CET.